+92 300 17-5050-2
PRIVACY POLICY
DentX Dental & Medical Clinic (Private) Limited ("DentX", "we", "us" or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Data and Privacy Policy ("Policy") outlines how we collect, use, disclose, and protect your personal information when you access our services, interact with our staff, or visit our website (collectively, the "Services"). Please read this Policy carefully to understand our practices regarding your personal data.
COLLECTION OF PERSONAL INFORMATION
We may collect the following types of personal information:
a. Identifying information such as your name, date of birth, gender, and contact details (email address, phone number, and postal address).
b. Health and medical information including dental records, medical history, diagnostic reports, insurance details, and any other relevant information required for providing our Services.
c. Payment and billing information, including credit or debit card details, and billing address.
d. Technical information, such as IP address, browser type, device information, and browsing behavior, when you access our website.
e. Any other information you voluntarily provide to us or that we may collect with your consent.
USE OF PERSONAL INFORMATION
We use your personal information for the following purposes:
​
a. To provide, maintain, and improve our Services, including scheduling appointments, providing treatments, and processing payments.
b. To communicate with you about our Services, including appointment reminders, notifications about treatment plans, and answering your inquiries.
c. To comply with legal and regulatory requirements.
d. To maintain the safety and security of our Services and to prevent fraud, abuse, or any unauthorized access.
e. To analyze and understand how our Services are used and to improve our offerings.
DISCLOSURE OF PERSONAL INFORMATION
We may share your personal information with the following parties:
​
a. Healthcare providers, such as dental specialists and other medical professionals, who are involved in your care.
b. Third-party service providers, such as payment processors, IT service providers, and marketing partners, who help us manage and improve our Services.
c. Government authorities, law enforcement agencies, or other parties when required by law, or when necessary to protect our rights and interests or the safety of our Services.
d. In the event of a business transfer, merger, or acquisition, your personal information may be disclosed to the relevant parties.
PROTECTION OF PERSONAL INFORMATION
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, or loss. These measures include secure data storage, encryption, access controls, and staff training. However, please be aware that no security measures can guarantee absolute protection, and we cannot ensure or warrant the complete security of your personal information.
RETENTION OF PERSONAL INFORMATION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. When your personal information is no longer needed, we will securely destroy or anonymize it.
YOUR RIGHTS AND CHOICES
You have the right to access, correct, or delete your personal information, subject to certain exceptions. You also have the right to object to or restrict the processing of your personal information and to withdraw consent to the processing of your personal information, where consent was obtained. To exercise your rights, please contact us using the contact information provided below.
CHANGES TO THIS POLICY
We may update this Policy from time to time. We will notify you of any significant changes by posting the updated Policy on our website or by contacting you directly. We encourage you to periodically review this Policy to stay informed about our privacy practices.